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← Handle client complaints in accordance with regulatory standards
mcq

What are the recurring deficiencies identified by AMF SPOT inspections in 2024 regarding complaint handling? (Multipl...

What are the recurring deficiencies identified by AMF SPOT inspections in 2024 regarding complaint handling? (Multiple answers possible)

An overly restrictive definition of complaints
Non-compliance with the two-month deadline
Failure to inform in case of deadline overrun
Failure to communicate the mediator's contact details