Knowledge Base

Client Relations

Obligations of financial professionals in their dealings with clients. Covers KYC, product suitability, complaints handling, and investor protection.

Skills

Questions

Which article of the Code monétaire et financier requires providers to maintain organisational arrangements to prevent conflicts of interest?

L. 533-5
L. 533-10
L. 533-15
L. 533-20

What timeframe is allowed for fully returning to the client any amount received in breach of the rules for independent services?

24 hours
7 days
A reasonable timeframe
One month

What is one of the possible sanctions for breaching remuneration rules?

A maximum fine of €50 million
A maximum fine of €100 million or 10 times the profits made
A temporary suspension of activity only
A maximum fine of 20% of annual turnover

What is one of the conditions for inducements to be permitted in the context of non-independent investment advice?

Remuneration must exclude all non-monetary benefits
An improvement in the quality of service provided to the client must be demonstrated
The client must explicitly accept the inducements in writing
Inducements must be limited to a fixed annual amount

The compliance function's remuneration should depend on the performance of the sectors it oversees.

True
False

Receiving third-party remuneration is permitted for independent investment advisory services.

True
False

Categorize items by dragging them to the appropriate zones

Items to categorize:

Compliance function
Regulatory authorities (AMF)
Annual reports to governing bodies
Financial sanctions
Categories:

Internal monitoring

External monitoring

AMF Position prohibiting risky remuneration structures

Click to see answer