The principle of impartiality, codified in Articles L.613-1 and R.613-1 of the Consumer Code, requires the mediator to examine each case in a strictly neutral manner. The mediator receives no instructions on the handling of individual cases, ensuring an objective and unbiased assessment.

The AMF mediator's primary mission is to resolve financial disputes amicably between consumers and professionals. The mediator acts as a neutral and independent intermediary to facilitate a consensual agreement.

The application of the principle of efficiency requires compliance with strict regulatory deadlines. The mediator has a maximum of 90 days from the receipt of complete documents to issue a solution proposal, with the possibility of extension in complex disputes.

The principle of freedom guarantees that the parties may freely accept or refuse the mediator's proposal without justification. This proposal is not binding, which distinguishes mediation from other dispute resolution methods.

The principle of independence is reflected by the mediator's appointment for a minimum period of three years, renewable, following the opinion of the AMF Board. This duration ensures stability conducive to the serene exercise of the function.

The AMF mediator covers several financial domains, including the marketing of financial products, employee savings, SCPIs, real estate crowdfunding and crypto-assets. These domains are distinct and require specific understanding.

The principle of independence is reflected by sufficient resources for the mediator. The dedicated team comprises six lawyers, ensuring adequate legal expertise to handle financial disputes.

European Directive 2013/11/EU was transposed into French law by the Order of 20 August 2015, establishing the legal framework for consumer mediation, including for financial disputes.