Knowledge Base

What percentage of referrals to the AMF mediator are made via online form in 2024?

40%

50%

60%

70%

What is the rate of adherence to the AMF mediator's opinions in 2024?

85%

90%

93%

95%

What is the average time for an inadmissibility response by the AMF mediator in 2024?

5 days

11 days

15 days

2 months

What are the most frequent grounds for inadmissibility for a referral to the AMF mediator in 2024?

Disputes outside the AMF's competence, absence of prior complaint, late referral, ongoing legal proceedings, request for legal consultation

Missing supporting documents, complex disputes, absence of proposed solution, response deadline exceeded

Form errors, missing signature, illegible documents, processing time too long

Mediator unavailable, uncooperative parties, lack of evidence, non-quantifiable dispute

The mediator's proposal is binding on the parties.

True

False

Referral to the AMF mediator can only be made by postal mail.

True

False

Categorize items by dragging them to the appropriate zones

Items to categorize:

Prior written complaint that remained without satisfactory response for two months

Contracts and orders placed

Admissibility examination within a three-week period

Non-binding proposal by the mediator

Proof of the prior complaint

Categories:

Conditions for referral

Supporting documents to provide

Process steps

Mission of the AMF mediator

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