The text indicates that 60% of referrals are made via online form in 2024. This detail shows the growing preference for the digital channel.

The rate of adherence to opinions reached 93% in 2024. This demonstrates the effectiveness and acceptance of the mediator's recommendations by the parties.

The text specifies that the inadmissibility response is issued on average within 11 days in 2024, with a median of only 5 days. This detail illustrates the efficiency of the admissibility examination process by the mediator.

According to the text, the grounds for inadmissibility include disputes outside the AMF's competence (notably banking disputes, representing two-thirds of rejections), the absence of a prior complaint, a late referral beyond one year after the complaint, ongoing legal proceedings on the same facts, or a request constituting a simple legal consultation. These elements show the importance of meeting the admissibility conditions for successful mediation.

The text specifies that the mediator's proposal is not binding. The parties generally have 15 days to accept or refuse it. This shows that mediation is based on the consent of the parties.

The text mentions that referral can be made either by online form (60% of referrals in 2024) or by postal mail. This shows that the process is accessible via multiple channels.

The classification shows how the elements fit together: conditions concern the criteria to be met, documents are necessary for the case, and actions are active steps in the process. This helps to understand the organisational structure.

The mediator's mission is to receive complaints that fall within the AMF's competence and to take the appropriate follow-up action. This underlines the mediator's central role in dispute management.