Which law extended the obligation to offer a mediator to all banking products and services?
What was the policyholder satisfaction rate with the Insurance Mediation's proposed solutions in 2024?
What is the minimum waiting period before referring a matter to the banking mediator after sending the first written complaint?
What is a notable feature of insurance mediation in terms of dispute resolution?
The banking mediator's proposed solution is final and enforceable.
The banking mediator has direct access to the client's bank file to investigate the mediation.
Maximum timeframe for a proposed solution in banking mediation
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